ESS Application Suite
Maximize your customer interaction investment
The Enhanced Self-Service (ESS) Application Suite takes customer service to a new level. This set of powerful applications is designed to dramatically increase automated self-service performance by improving call completion and transaction rates, reducing costs and increasing customer satisfaction. The suite includes the Multi-media Self Service that leverages the technological advantages of smart phones & tablets, the Agent-Assisted IVR for next generation “smart” self-service, the Automated Web Agent for agent-assisted customer interaction with your web services, and Aumtech Interactive Messaging Service (AIMS) for automated notifications.