Multi-media Self Service
With Aumtech’s Multi-media Self Service, self-service is transformed into a multi-modal smart-phone environment. Allowing voice, touch, image and data input interactions, with each step visually mapped out on the screen so customers can respond in the easiest and most convenient mode. Multi-media Self Service reduces the time people spend listening to lengthy menu options, it greatly expands the range of solutions that can be offered and allows customers to use either speech or touch screen for command & control. Visual mapping enables customers to quickly make choices like seat assignments, service plan upgrades, account transfers and more. And, with the Multi-media Self Service ability to send text, data and video, customers and employees can easily retrieve, modify and update information.
For additional info on the Multi-media Self Service view the following video