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Support Services

Assistance when and where you need it

Aumtech understands today’s need for immediate access to information and technical support. Our support services include: Basic Support, Extended Support Services and Online Documentation.

Basic Support Services

These services include a Technical Support Specialist assigned to the account, available 9am – 5pm EST, Monday-Friday(except holidays) with 24×7 Electronic Access.

Extended Support Services

These services can offer up to 24x7x365 support as well as “after hours” support on a per incident basis. To view a summary of Aumtech Customer Services click here

Documentation Services

We offer password-protected access to technical documents and software downloads grouped by services, e.g. Telecom Services, OAM Services, arcFlash, etc.

To register as a user or to contact our Technical Support, dial 1-732-254-1875, or email us at:

To access support documentation click on the desired service located on the left-hand side of this page and you will be prompted to login.

Additionally, our technical support team is always available to provide answers to your issues or questions by calling 1-732-254-1875.